Order Cancellation

Order Cancellation Policy:

At PetCare Loop, we understand that sometimes plans change, and you may need to cancel your order. We strive to make this process as simple and hassle-free as possible. Please review our order cancellation policy below:

Cancellation Window:

Customers can cancel their order within 24 hours of placing it. After this period, we cannot guarantee that the cancellation request will be processed.

How to Cancel:

To cancel your order, please contact our customer service team within the 24-hour window via email at support@petcareloop.com. Please include your order number and reason for cancellation.

Refund Process:

If your cancellation request is received within the 24-hour window, we will process a full refund to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.

Contact Us:

If you have any questions or need assistance, our customer service team is here to help. Contact us at support@petcareloop.com

Thank you for shopping with PetCare Loop. We appreciate your business and are committed to providing you with excellent service.